Hey Mama! Have a question? Need help with something? We are here for you!

Send us a message below and someone from our team will get back to you soon. Hold tight, we will do our best to respond within 2 business days (we are all working mamas over here)!

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OR… Perhaps your question is already answered for you down below? Scroll through our FAQ menu at the bottom of the page for more information.

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FAQ

Hey Mama, here are some of our most frequently asked questions (and answers!):

GENERAL QUESTIONS

Who are these courses designed for?

Our online education courses, guidebooks, health remedies, and mama communities are not only designed for moms, but moms-to-be, dads, grandparents or any caretaker can benefit from these information packed resources. A Doctor Mom (or Doctor Parent) feels empowered because they can make safe choices for their family’s health; energized because it feels so dang good to help offer relief to your sick child; and well-equipped because Med School for Moms has loads of solutions to offer to anyone regardless if you’re a mom or not!

Where do I start?

We recommend starting with our Free Mini-Course. This is free and a great taste of how we teach moms how to safely be a Doctor Mom! If you are just looking for some high quality effective medicines for your kids, then check out our Medicine Page where you can find our favorite products to help prevent and treat illness in your child. If you want more guidance and are on a budget, start with one or both of our Doctor Mom’s Guidebooks. If you want more after reading through your guidebooks or you are simply ready to dive in fully, then the Doctor Mom’s Courses are for you! There are options for every mom.

My children are older. Will this information still be helpful to me?

Children get sick at any age. So yes!  This information still applies. You want to be well informed with the knowledge of common illnesses and be proactive in your child’s healthcare at any age! All of Med School for Mom’s content will be of great value. The Doctor Mom’s Master Guidebook offers medicine dosing up until 90 lbs, but there are still plenty of options to either give higher dosing or other types of medicine to help our older kids.

How long do I have access to my guidebook or course for?

You will have LIFETIME access, Mama! Our products don’t expire so you have all the time in the world to learn at your own pace. If any updates are made to a guidebook or course, you will automatically get the most updated version with your lifetime access.

Do you offer payment plans?

Yes! For all of the Doctor Mom’s Courses we accept monthly payments at no extra charge.

Do you take PayPal?

Yes! We listened to your requests and we added this option. Paypal is now available to use for any product purchase.

If I purchase one course or guidebook and decide I love it so much I want the complete bundle, will I get a discount on my purchase?

Yes! We want moms to be satisfied. If after your initial purchase you love what you see and are hungry for more, we will give you the chance to upgrade your purchase at a discount. Look out for an email 7 days after your purchase for your offer.

Do you have sales?

Yes!!! We love offering sales. Who doesn’t love a savings?! We offer sales 6 times per year. Sign up for emails to be notified so you can be the first to find out about upcoming sales. We want to make this content affordable for every family! Mark your calendars. Our biggest sales are Black Friday and our July 30th anniversary day sale! Then we have 4 other sales for back to school, cold & flu season, Mother’s Day and again at the sickest day of the year for kiddos, Halloween!

What's your refund policy?

We care more about adding value to your life than adding money to our bank account. Our priority is that our programs make a difference for you and your family. If you are not satisfied within 30 days of purchase, please contact us and we will refund your money.

I’d like to gift a Med School For Moms program to a friend. How can I do that?

This is a great gift for a mom to be or a seasoned mom hungry for knowledge! Please contact us and let us know which product you are interested in gifting so we can make a personal gift offer just for you!

Could health coaches, nurses or other medical professionals benefit from the material?

Absolutely! Med School for Moms is unlike any course you can find in a typical institution. The material will help you empathize with your clients more and help expand your tools to best support your clients. If you have any questions, please feel free to contact us to know if this program is the right one for you.

How do I sign into my account?

At the top right corner of our website there is a login button called “Doctor Mom Login.” With a simple click of a button you will be prompted to return to your login page, enter your email and password and you will automatically be taken to your library of purchased products to access any time, any day!

I lost my password. How do I reset it?

At the top right corner of our website there is a login button called “Doctor Mom Login.” With a simple click of a button you will be prompted to return to your login page, enter your email and password and you will automatically be taken to your library of purchased products to access any time, any day!

Can I share my login with my family members and friends?

Yes! We encourage you to share this material with your spouse and any other family member or caretaker that is actively involved with the health of your child. We ask that you do not share your login with anyone outside of your immediate family to respect our single-user policy.

MEDICINE QUESTIONS

How do I create an account and where do I order medicines you recommend?

We have chosen Fullscript as our online store. Fullscript will provide not only our favorite recommended medicines, but also an entire catalog of high grade professional quality products you are welcome to browse through. You get 15% off all orders on any products. Create an account here.

Why has Med School for Moms chosen Fullscript as their online store?

We use it with our patients so we now want to offer access to our store to you too. We get the best outcomes when we stick with professional grade companies that care about quality control measures and customer satisfaction. Fullscript goes above and beyond to ensure good quality control measures. That means your fish oil will never be sitting out in a truck in the direct sunlight turning rancid. Yuck!

Is there a safe way to shop on Amazon for products?

Yes! Amazon is amazing for almost all your shopping needs. However, as a warning… we have no influence over quality control especially temperature control. For example, you do NOT want your fish oils sitting out in boxes in direct sunlight. This will change your healthy antioxidant rich oil to a rancid pro oxidative formula. This is harmful and therefore important to avoid.  Medicines like homeopathics are not as affected by climate change so those can safely be purchased via Amazon. But all fish oils, probiotics, herbal medicines should be purchased by trusted companies like Fullscript. We have also had patients purchase products from Amazon that are mislabeled and have been tampered with. We can’t be sure what’s in the product is truly coming from the manufacturer, therefore, it is not worth the risk when it comes to medicines.

How do I refill medicines?

Click on the link here to log in and easily refill!

Is there an auto-shipment feature on Fullscript I can use?

Yes! You can easily set up auto shipments which has been a lifesaver for many moms. Many moms do this during cold and flu season so they never run out of immune support during the sickest times of the year. You can adjust your subscription or cancel at any time.

I already have a Fullscript account set up with another provider. Do I need to create another account?

Fullscript has become a leading online store for health providers since it’s such a trusted company. If you already have an account you can use what you have to search medicines. But, if you want your automatic 15% discount we recommend you create a new account. The nice thing is you can use the same login info and toggle back and forth between your two accounts to keep things organized. Have any questions about this process? Contact Fullscript directly at 1-866-807-3828. They are available to help you.

I’m having trouble creating a Fullscript account or logging back in for refills. What do I do?

Contact Fullscript directly at 1-866-807-3828. They are available to help you.

I found a medicine on Fullscript but I am not sure what the safe correct dose is for my child. What do I do?

First, check the Doctor Moms Master Guidebook. If it’s one of Dr. Roumell’s favorite remedies she offers exact dosing for your child. If it’s not, you have options. Either refer to the product label or call the company directly! Another option is to post on our private Facebook support group, Moms Mastering Medicine, to learn what other moms are doing and to also learn from Drs. Roumell and MacDermott directly.  Lastly, refer to Clark’s Rule on dosing in the free guide on herbal medicine here. Your safest bet is to contact your healthcare provider before starting any new medications.

Can I return the medicine if my child doesn’t like it?

Fullscript will allow for returns if products are unopened or cause any type of negative impact such as allergies. Contact Fullscript at 1-866-807-3828 to settle all returns directly with them.

What if a recommended product is on backorder?

Favorite products are popular which is why we encourage purchasing well before you may actually need it to avoid issues of having to wait. If you want to know when a certain medicine will be available please call Fullscript directly at 1-866-807-3828. If you need the medicine before it will be back in stock contact us and we will recommend a substitute.

A medicine was mentioned in a course video but I don’t see it on Fullscript. How can I order it?

Sadly, some of our favorite products get discontinued for various reasons. This is why we stay up to date with product info and send emails to let you know about replacements!! Sign up for emails here to stay up to date! For now, the only medicine mentioned that has been discontinued is a product called Pharmanac to help with a runny nose. A substitute is NAC by Seeking Health. Open up the capsule and mix in applesauce if your child can’t swallow pills. Warning…this does not taste very good so once we find a better replacement we will let you know!

What is Fullscript’s shipping policies?

Shipping is free on all orders over $50.  This includes, standard shipping which is 4-7 business days. You are eligible to upgrade to priority shipping, which is 1-3 business days, for a reduced price of $4.95.

If your order is less than $50 total, then standard shipping is $8.75 and priority shipping is $11.95.  

If you place your order before 3pm EST, your products will be shipped out that same day. 

Please keep in mind that if you are using a P.O. Box, shipping time varies. Please contact Fullscript directly for this information at 1-866-807-3828.

Does Fullscript ship internationally?

For now, shipping is only available in the United States. If you are Canadian, please contact us and we can connect you with a Canadian provider who will also offer you a 15% discount on all orders. For our international Mamas, unfortunately we don’t have an option to ship internationally for now.

What are Fullscript’s Hours of Operation?

Fullscript customer support is available from 9am-9pm EST Monday-Thursday and 9am-5pm EST on Fridays.

Can pregnant and nursing moms use the medicines you recommend?

While most natural medicines that are safe for kids can be safe for pregnant and nursing moms, there are a few you want to proceed with caution such as high dose Vitamin A and glutathione. Always check with your healthcare provider before beginning any new medicine.

Can you take too many supplements?

Absolutely you can. We teach how to safely use natural medicines in our guidebooks and courses. It is essential that all Doctor Mom’s know how to choose medicines safely and feel confident in giving their children just enough but not too much of each medicine! We teach you how!

How do I know if my child has a reaction to a supplement?

Every child is unique and therefore could have a different type of reaction to each medicine. As a Doctor Mom, we have to be very observant of our children with giving anything new to them. This includes new foods along with new medicines. If you feel your child is having a negative reaction call you healthcare provider right away and also know that we can support you on our private Facebook group, Moms Mastering Medicine. 

When should I contact my doctor?

Any time you have any doubts always contact your healthcare provider. You hired them to help so utilize them!

I have questions about the Nourish Kids Medicine Kit. Where can I learn more about that?

Go to www.nourishmykids.com to learn more and see FAQ there. These kits sell out fast so don’t forget to add your name to the waitlist to sign up early.

GUIDEBOOK QUESTIONS

If I start with a guidebook and want to upgrade to a course can I?

Yes! We want moms to be satisfied. If after your initial purchase you love what you see and are hungry for more, we will give you the chance to upgrade your purchase at a discount. Look out for an email 7 days after your purchase for your offer.

Am I able to print the guidebooks to have for reference?

Yes you can! Many moms ask if they can get them professionally printed and bound. It is a fantastic idea and we absolutely recommend it! 

Are guidebooks easy to reference on a cell phone or iPad?

Yes they are! All our guidebooks are compatible on a desktop, mobile phone, and tablet!

How do I access my guidebook in the future?

At the top right corner of our website there is a login button called “Doctor Mom Login.” With a simple click of the button you will be prompted to return to your login page, enter your email and password and you will automatically be taken to your library of purchased products to access any time, any day!

Will I have lifetime access to my guidebook or will I need to download and save?

You will have LIFETIME access, Mama! Our products don’t expire so you have all the time in the world to learn at your own pace. If any updates are made to a guidebook, you will automatically get the most updated version with your lifetime access.

How many pages are the guidebooks?

Doctor Mom’s Mindset Guidebook:  10+ pages
Doctor Mom’s Medicine Guidebook:  50+ pages
Doctor Mom’s Master Guidebook: 60+ pages
Doctor Mom’s Master BONUS Material Guidebook:  30+ pages

SCHOOL QUESTIONS

What’s the difference between enrolling in one course versus all of them?

You can start with the course that you are most drawn to and if you decide you want more, there is the option to upgrade. The choice is yours. Our mission is you deep more calm, competent and confident as a Doctor Mom so if you want to feel all of those then enrolling in the bundle is the way to go.  The curriculum was designed to start with the Mindset Course, then proceed to the Medicine Course and lastly finish with the Mastery Course. But the option is yours!

If I purchase one course and decide I love it so much I want the complete bundle, will I get a discount on my purchase?

Yes! We want moms to be satisfied. If after your initial purchase you love what you see and are hungry for more, we will give you the chance to upgrade your purchase at a discount. Look out for an email 7 days after your purchase for your offer.

Are courses easy to view on a cell phone or iPad?

Yes they are! All our courses are compatible on a desktop, mobile phone, and tablet!

How long does it take to complete the Doctor Mom’s courses?

Every mom chooses their own pace. Some may want to binge and watch video after video, while others may choose to take her time to watch one at a time and take notes throughout. Below are time frames you can expect:

Doctor Mom’s Mindset Course
Calm and Collected: 10 minutes
Safety First: 19 minutes
When to Visit Doctor: 10 minutes
Bonus Doctor Mom’s Village: 30 minutes
TOTAL = approximately 70 minutes

Doctor Mom’s Medicine Course
Antibiotics: 18 minutes
Antipyretics: 13 minutes
Anti-Inflammatories: 13 minutes
Homeopathy: 24 minutes
Bonus Homeopathy Interview: 35 minutes
Herbal Medicine: 17 minutes
Bonus Herbal Medicine Interview: 46 minutes
Health Food Supplements: 16 minutes
Bonus Health Food Supplements Interview: 46 minutes
Necessary Nutrition: 26 minutes
TOTAL = approximately 250 minutes

Doctor Mom’s Mastery Course
Mastering Fever: 49 minutes
Mastering Cough: 42 minutes
Mastering Runny Nose: 35 minutes
Mastering Ear Ache: 53 minutes
Mastering Tummy Ache: 61 minutes
Mastering Sore Throat: 54 minutes
Mastering Bumps Bites Burns: 36 minutes
TOTAL = approximately 330 minutes

Do you offer captioning?

Yes! You have the option to turn captioning on and off for every video in Med School For Moms. You can still learn while your kids are napping and we are proud to serve the deaf or hard-of-hearing community. To turn captions on, click on the “CC” button in the player’s bottom toolbar.

Will I have lifetime access to my courses or will I need to download them and save them?

You will have LIFETIME access, Mama! Our products don’t expire so you have all the time in the world to learn at your own pace. If any updates are made to a course, you will automatically get the most updated version with your lifetime access.

How do I access my courses in the future?

At the top right corner of our website there is a login button called “Doctor Mom Log In.” With a simple click of the button you will be prompted to return to your log in page, enter your email and password and you will automatically be taken to your library of purchased products to access any time, any day!

If I want to reach out to one of the Doctors I saw in a video, how would I be able to do so?

Absolutely! We are here to support you and your family. Visit our Instructors Page for each providers info and contact them directly. 

DOCTOR MOM SUPPORT QUESTIONS

Now that you are part of our community… here is even more support for you Mama!

How do I access the private Facebook group now that I’ve made my purchase?

Click on this link here, answer the questions and one of our team members will approve your access. 

What can I expect by joining the private Facebook? Does Dr. Roumell personally help support?

Yes! Drs. Roumell and MacDermott personally check in once per week. They are here to answer questions directly and offer new lessons each week. 

Is there a Facebook group I can join even without purchasing a Med School for Moms Product?

Yes! Dr. Roumell has office hours once per month in her free open group, Med School for Moms Group. This group is available to seasoned Doctor Moms or for moms who are not yet sure if they are ready to start their journey to becoming a Doctor Mom. Dr. Roumell hosts her office hours via a Facebook Live the last Monday of every month at 1:30pm PST. Tune in and join for free! They are always recorded if you can’t make it. But joining live increases your chance that your question will be answered!

Now that I’m finished the course, can I make a 1-1 appointment with Dr. Roumell or a Med School for Mom’s Doctor?

Absolutely! We are here to support you and your family. Visit our Instructors Page for each providers information and contact them directly.

I’m interested in sharing Med School For Moms with my other friends who want to be Doctor Moms! How can I best share?

Join our Doctor Mom Affiliate Team! Our affiliate program is super easy to sign up and participate in. Register here, grab your unique Share Link, and start promoting online so you can earn a 15% commission on any guidebook or online courses that your friends purchase through your link. Learn more about it in the FAQ’s on our affiliate page.

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